Friday, October 16, 2105

9:00 am - 12:00 pm (3 CE hrs)

Room: 101-C

Does your office struggle with trying to understand the rapid changes in the insurance industry today?  This program will provide your team with a complete understanding of dental insurance plans as they are today and what they can expect to see tomorrow.  Together with the presenter, you will identify the tools and tips that are right with your practice.  You will leave with the confidence to help your patients and your office optimize today’s dental benefits.

Course Objectives:

·      Types of dental insurances and how to navigate their websites.

o   Traditional insurances game changers - What to know now!  Collect what you produce!

o   Affordable Care Act - WNY plans & how to prepare for future changes.

·      How to ask the right questions-Getting the insurance companies to give you accurate and useful information.

·      Insurance breakdowns - How to read an EOB (explanation of benefit) and teach your entire team to understand a patient’s plan breakdown.  What are your legal obligations to both patients and insurance companies?

Recommended for…The Entire Dental Team.

Colleen Huff, FAADOM has been on the front line in dental offices for over twenty years.  Her experience navigating all aspects of dental benefits gives her unique knowledge to be a powerful advocate for both patients and dental practitioners. Colleen started her dental career at MetLife Dental as a Customer Service Representative and began managing after moving back to the Buffalo area. Colleen has managed multi-location practices; practice start-ups and is currently the practice administrator for Patricia Haberman, DDS and Mira Edgerton, DDS, PhD. as well as an independent consultant for practices in WNY.   She is a published author having written numerous articles for the practice management publication, The Observer. Colleen is the first AADOM (American Association of Dental Office Managers) Ambassador for New York State. She founded and is president of the first practice administrators study group in WNY.  The D.E.N.T.AL Study Group, (Dental Education Necessary Training for Administrative Leadership) was established in 2011.  Colleen’s AADOM Fellowship will be completed in the fall of 2015.

Ms. Huff, (or an immediate family member) has a significant relationship with the following commercial organization whose product she will refer to in this presentation: RLM Healthcare Marketing.