COMMUNICATING FINANCIALLY - THE ART OF SAYING YES…AND NO

Supported, in part, by an educational grant from CareCredit.

Thursday, October 15, 2015

1:30 pm - 4:30 pm

Room: 106 A

More treatment is lost during financial arrangements than any other place in the office.  In a perfect world, all patients would choose your comprehensive care 100% of the time and have the financial resources to do so.  It sounds so simple. But is it?

There are times when treatment must be delayed, phased or denied due to the financial constraints of the patient.  This course will show solutions to create a win/win solution for the patient and the practice. 

Course Objectives:

·       How and when to introduce financial arrangements.

·       Introducing your office financial protocols.

·       Overcoming objections, talking to telephone shoppers and discussing insurance utilization.

·       Outside financial resources – When are they Appropriate?

Recommended for…The Entire Dental Team.

She is a founding member and has served two terms as president of the Academy of Dental Management Consultants. Debra is the current vice-president/president-elect.  She is a member of the ADAA and serves on the Board of the ADAA Foundation.  Ms. Engelhardt-Nash is also a member of the American Academy of Dental Practice Administration.  She has been repeatedly recognized by Dentistry Today as a leader in continuing dental education and a leader in dental consulting and listed as top 25 women in dentistry 2014.

Debra received the Kay Moser Distinguished Service Award given by the ADAA and the ADMC Meritorious Service Award.  She is the 2015 recipient of the Gordon Christensen Lecturer Recognition Award. 

Ms. Engelhardt-Nash is not associated with, employed by, nor consults for, any manufacturer, supplier, or retailer of dental instruments or materials.

* This course may not satisfy mandatory NY State continuing dental education requirements.